Terms of Service

Please read these Terms of Service carefully before using the website located at food-punchpizza.digital or any related services offered by Punch Pizza. By accessing or using our website, placing an order, or otherwise engaging with our services, you agree to be legally bound by these Terms of Service. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website food-punchpizza.digital (the "Site"), as well as any related content, features, functionality, and services offered by Punch Pizza, including but not limited to online ordering, delivery, pickup, catering, loyalty programs, and promotional activities (collectively, the "Services").

By accessing the Site or using any of our Services, you represent and warrant that:

• You are at least eighteen (18) years of age, or if you are between thirteen (13) and seventeen (17) years of age, you have obtained the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf;
• You have the legal capacity and authority to enter into a binding agreement;
• You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction;
• All information you provide to us is accurate, current, and complete.

Your continued use of the Site or Services after any modifications to these Terms constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically to stay informed of any changes.

2. Description of Services

Punch Pizza is a food service business specializing in artisan-style pizza and related food and beverage offerings. Through our website at food-punchpizza.digital, we provide customers with the ability to:

• Browse Menu Items: View our current menu offerings, including pizzas, appetizers, beverages, desserts, and seasonal specials;
• Online Ordering: Place orders for delivery, carryout, or curbside pickup through the Site or integrated third-party platforms;
• Catering Services: Request catering services for events, corporate gatherings, and private functions, subject to availability and separate catering agreements;
• Account Management: Create and manage a personal account to track order history, manage preferences, and store delivery information;
• Promotions and Loyalty Programs: Participate in promotional offers, discounts, rewards programs, and loyalty initiatives as made available from time to time;
• Customer Support: Contact us via email or phone for inquiries, order modifications, complaints, and feedback;
• Informational Content: Access information about our locations, hours of operation, ingredients, nutritional information, and company history.

We reserve the right, at our sole discretion, to modify, suspend, restrict, or discontinue any aspect of the Services at any time, with or without notice. Punch Pizza does not guarantee that the Site or Services will be available at all times or that all menu items will be available at every location or during every service window.

Certain services, including catering and large-group orders, may be subject to additional terms and conditions that will be communicated to you at the time of booking or ordering. In the event of a conflict between these Terms and any supplemental terms applicable to a specific service, the supplemental terms shall control with respect to that service.

3. User Accounts and Registration

To access certain features of our Services, including saved payment methods, order history, and loyalty program participation, you may be required to register for an account. When creating an account, you agree to:

• Provide accurate, truthful, and complete registration information;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the confidentiality of your username, password, and any other login credentials;
• Accept full responsibility for all activity that occurs under your account;
• Notify us immediately at [email protected] if you become aware of any unauthorized access to or use of your account.

Punch Pizza reserves the right to suspend or terminate any account at its sole discretion, including if we have reason to believe that the information provided is inaccurate, that the account is being used fraudulently, or that these Terms have been violated. You may not transfer or assign your account to any other person or entity without our prior written consent.

4. User Obligations and Prohibited Activities

By using the Site and Services, you agree to comply with all applicable federal, state, and local laws and regulations of the United States. You further agree that you will use the Services only for lawful, personal, and non-commercial purposes, unless otherwise expressly authorized by us in writing.

4.1 General Obligations

You agree to:

• Use the Site and Services in good faith and in accordance with these Terms;
• Provide accurate and truthful information in all communications and transactions with Punch Pizza;
• Honor all payment obligations arising from orders you place;
• Treat our staff, delivery personnel, and representatives with respect and courtesy;
• Comply with all applicable laws, including consumer protection laws, privacy laws, and laws governing electronic commerce.

4.2 Prohibited Activities

You expressly agree that you will NOT:

• Use the Site or Services for any unlawful purpose or in violation of any federal, state, or local law or regulation;
• Submit false, misleading, or fraudulent orders, reviews, or communications;
• Attempt to gain unauthorized access to any part of the Site, our servers, or any systems or networks connected to the Site;
• Interfere with or disrupt the integrity or performance of the Site or Services, including through the introduction of viruses, malware, or other harmful code;
• Use automated bots, scripts, scrapers, or similar tools to access, collect, or copy data from the Site without our express written permission;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written authorization;
• Post or transmit any content that is defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable;
• Impersonate any person or entity, including any employee or representative of Punch Pizza;
• Attempt to circumvent any technological measures implemented to protect the Site or our intellectual property;
• Engage in any conduct that could damage, disable, or impair the Site or interfere with other users' ability to use and enjoy the Services;
• Use the Services to advertise or solicit the purchase of goods or services from third parties without our prior written consent;
• Place orders with the intent to abuse refund or chargeback policies, or to defraud Punch Pizza or its payment processors.

Any violation of these prohibitions may result in the immediate suspension or termination of your account and access to the Services, and may also expose you to civil and/or criminal liability under applicable law.

5. Intellectual Property Rights

All content, materials, features, and functionality available on or through the Site and Services — including but not limited to text, graphics, logos, photographs, images, videos, audio clips, menus, data compilations, software, and the overall design, arrangement, and "look and feel" of the Site — are the exclusive property of Punch Pizza or its licensors and are protected by United States and international laws governing copyright, trademark, trade dress, patent, and other intellectual property rights.

The name "Punch Pizza," our logo, and all related trademarks, service marks, trade names, and trade dress are owned by or licensed to Punch Pizza. You may not use these marks without our prior written permission. Unauthorized use of any intellectual property belonging to Punch Pizza may violate the Lanham Act (15 U.S.C. § 1051 et seq.), the Copyright Act (17 U.S.C. § 101 et seq.), and other applicable laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its content solely for your personal, non-commercial use. This license does not include the right to:

• Modify or create derivative works based on the Site's content;
• Reproduce, publicly display, or distribute any content from the Site;
• Use data mining, robots, or similar data gathering and extraction tools;
• Use the Site or its content for any commercial purpose without our express written consent.

Any feedback, suggestions, ideas, or other submissions you voluntarily provide to us regarding the Site or Services ("User Submissions") shall be deemed non-confidential and non-proprietary. By submitting such content, you grant Punch Pizza a worldwide, royalty-free, perpetual, irrevocable, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Submissions for any purpose.

6. Ordering, Payment, and Pricing

6.1 Order Placement

When you place an order through our Site, you are making an offer to purchase the selected items subject to these Terms and any additional terms displayed at the time of ordering. Your order is not confirmed until you receive an order confirmation from Punch Pizza. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of pricing errors, unavailability of items, or suspected fraudulent activity.

6.2 Pricing and Taxes

All prices listed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable federal, state, or local sales taxes, which will be calculated and added to your total at checkout. Menu items, prices, and availability may vary by location and are subject to change at any time.

6.3 Payment Terms

We accept major credit cards, debit cards, and any other payment methods displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

All payments are processed through secure, third-party payment processors. Punch Pizza does not store your full credit card information on its servers. By using our payment services, you also agree to the terms and conditions of our payment processing partners.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you have a concern about an order — such as an item that is incorrect, missing, or does not meet reasonable quality standards — please contact us promptly at [email protected]. We will evaluate each complaint on a case-by-case basis and may, at our discretion, offer a refund, store credit, or replacement order. Chargebacks initiated without first contacting us may result in the suspension of your account.

7. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza, including third-party delivery platforms, social media channels, and payment processors. We provide these links solely as a convenience and do not endorse, control, or assume any responsibility for the content, privacy practices, or terms of any third-party sites or services.

Your use of third-party websites and services is governed by the terms of service and privacy policies of those third parties. We strongly encourage you to review the applicable policies before engaging with any third-party platform. Punch Pizza shall not be liable for any loss or damage arising from your use of or reliance on any third-party service.

8. Disclaimers and "As-Is" Basis

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, MENU INFORMATION, NUTRITIONAL DATA, OR OTHER INFORMATION ON THE SITE;
• WARRANTIES THAT DEFECTS IN THE SITE WILL BE CORRECTED.

Nutritional and allergen information displayed on the Site is provided for general informational purposes only. Menu items and ingredients may be subject to change, and cross-contamination in our kitchens is possible. Customers with food allergies or dietary restrictions are strongly advised to contact us directly before placing an order to obtain the most current and accurate information.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT OR CONTENT ON THE SITE;
• DAMAGES ARISING FROM ANY FOOD SAFETY ISSUES NOT ATTRIBUTABLE TO OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN ALL CASES, PUNCH PIZZA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PUNCH PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations set forth in this Section reflect a fair allocation of risk and form an essential basis of the bargain between you and Punch Pizza. These limitations shall apply regardless of the theory of liability, whether based on contract, tort (including negligence), strict liability, or any other legal theory.

10. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Punch Pizza and its parent companies, subsidiaries, affiliates, officers, directors, shareholders, employees, agents, contractors, licensors, service providers, and successors (collectively, "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys' fees and court costs) arising from or relating to:

• Your access to or use of the Site or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or rights of publicity;
• Any content or User Submissions you submit, post, or transmit through the Site;
• Any misrepresentation made by you in connection with your use of the Services.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You may not settle any claim subject to indemnification hereunder without our prior written consent.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of the United States of America and the laws of the state in which Punch Pizza's principal place of business is located, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

For purposes of any legal proceedings that are not subject to arbitration as described in Section 12 below, you and Punch Pizza consent to the exclusive personal jurisdiction and venue of the state and federal courts located in the applicable United States jurisdiction, and you waive any objection to the exercise of jurisdiction over the parties by such courts and to the venue of such proceedings.

Punch Pizza's operations and Services are subject to applicable federal consumer protection laws enforced by the Federal Trade Commission (FTC), including the FTC Act (15 U.S.C. § 41 et seq.), as well as applicable state consumer protection statutes and food safety regulations, including those administered by the United States Food and Drug Administration (FDA) and applicable state health departments.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact Punch Pizza at [email protected] and provide a written description of your dispute, the relief you are seeking, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to reach a resolution within that period, either party may proceed with formal dispute resolution as described below.

12.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT, AND EXCEPT AS PROVIDED BELOW, ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE SERVICES SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT. The arbitration shall be conducted by a recognized arbitration organization under its then-current consumer arbitration rules, and the arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND PUNCH PIZZA EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, both you and Punch Pizza waive any right to a jury trial and any right to participate in a class action lawsuit or class-wide arbitration.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent or stop the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information, without waiving any right to have the underlying dispute resolved by arbitration.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Site or Services. Punch Pizza reserves the right, in its sole discretion, to:

• Suspend or terminate your access to the Site or Services at any time, with or without cause, and with or without notice;
• Remove or disable any content or user account that we determine, in our sole discretion, violates these Terms or is otherwise objectionable;
• Discontinue the Site or any aspect of the Services, in whole or in part, at any time.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations or liabilities that arose prior to the date of termination.

Upon termination or expiration of these Terms for any reason, all licenses and rights granted to you under these Terms shall immediately cease, and you must promptly discontinue all use of the Site and Services. The following sections shall survive termination: Section 5 (Intellectual Property Rights), Section 8 (Disclaimers), Section 9 (Limitation of Liability), Section 10 (Indemnification), Section 12 (Dispute Resolution and Arbitration), and Section 16 (General Provisions).

14. Changes to Terms

Punch Pizza reserves the right to amend, update, or modify these Terms of Service at any time in its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. In some cases, we may also provide additional notice through the Site, by email, or through other communications channels.

Your continued use of the Site or Services following the posting of updated Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the changes, you must cease using the Site and Services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

Notwithstanding the foregoing, no changes to these Terms will apply retroactively to disputes that arose before the effective date of the updated Terms.

15. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties further agree that in the event that any class action waiver or arbitration provision contained in these Terms is found to be unenforceable, the dispute shall be resolved by litigation in a court of competent jurisdiction, and any class action proceeding shall be stayed pending arbitration of the individual claims.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or supplemental terms posted by Punch Pizza on the Site, constitute the entire agreement between you and Punch Pizza with respect to your use of the Site and Services, and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof.

16.2 Waiver

The failure of Punch Pizza to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if made in writing and signed by an authorized representative of Punch Pizza.

16.3 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Punch Pizza may freely assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective permitted successors and assigns.

16.4 Force Majeure

Punch Pizza shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of war or terrorism, labor disputes, supply chain disruptions, government orders, power outages, or failures of telecommunications infrastructure.

16.5 No Third-Party Beneficiaries

These Terms are for the sole and exclusive benefit of the parties hereto. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

16.6 Electronic Communications

By using the Site and Services, you consent to receiving communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

17. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any reason related to your use of the Site or Services, please reach out to us using the information provided below:

We strive to respond to all inquiries within three (3) to five (5) business days. For urgent matters related to food safety, allergic reactions, or order-related emergencies, please contact us immediately via email at [email protected] and mark your message as urgent.

© 2026 Punch Pizza. All rights reserved. These Terms of Service were last updated on June 3, 2026, and are effective as of that date. Unauthorized reproduction or distribution of this document is strictly prohibited.